Does your hosting come with a control panel?
Yes, your hosting solution comes with the world's number one control panel, cPanel. You can read more about cPanel here.
Can I upgrade my current service if I need to?
Yes you can upgrade at any time. Upgrade should be automatic, and you should be able to immediately see it on your account, don't hesitate to contact us if you have any issues or doubts about upgrade process or procedure.
How long does it take to set up a new account?
Accounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.
Do I need to transfer my domain to you?
We offer competitive pricing on domain names. If you prefer, you can still use East Gate Hosting and keep your domains at any registrar you choose.
Can I have additional domain names pointed at my account?
Yes. All plans come with an option to add parked or alias domains.
Do you offer a money-back guarantee?
Yes, we provide a 30-day money back guarantee on any hosting fees. If you registered or transferred a domain name, these fees are non-refundable but you would be able to use your domain with any other provider. If you received a free domain with your plan, we will refund all your fees less our standard fee to register the domain that you received for free.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal and Ethereum (ETH).
What billing cycles do you offer?
You can pay monthly or for 3, 6 and 12 months up front. If you decide to pre-pay for a longer period, we give you some great discounts on our ongoing pricing.
Do you offer Shell Access?
Shell access or SSH is available free of charge on Gate L and Gate XL hosting plans. This is a secured shell environment that is locked down to your specific hosting account. To enable it, please contact support after setting up your account.
