Privacy Policy

Effective Date: October 1st, 2025

Company: East Gate Solutions doo Beograd

Brand: East Gate Hosting

Address: Vojvode Blažete 40, Belgrade, Serbia

1. Overview

This Privacy Policy explains how East Gate Solutions doo Beograd (“East Gate Hosting,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you use our websites, products, or services. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), relevant U.S. privacy regulations, and Serbian data protection law.

2. Information We Collect

Account Information: Name, email address, billing address, and contact details used during registration or checkout.
Payment Information: Processed securely by our third-party payment processor. We do not store your full credit card details.
Service Data: Server usage logs, IP addresses, and configuration data needed to maintain and secure your account.
Communications: Emails, messages, or requests sent to [email protected].

3. How We Use Your Information

We process personal data for the following purposes:

To create and manage your East Gate Hosting account.
To process payments and renewals.
To provide technical support and respond to inquiries.
To monitor system performance and security.
To comply with legal obligations and prevent fraudulent or abusive activity.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

Contractual necessity — to provide the services you request.
Legal obligation — to comply with applicable laws or regulations.
Legitimate interest — to maintain security and service quality.
Consent — where required (e.g., marketing communications).

5. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and remember preferences. You can manage or disable cookies through your browser settings, though some site functionality may be affected.

6. Data Sharing and Disclosure

We do not sell or rent your data. We may share limited information with:

Service providers (e.g., payment processors, data centers, email delivery systems) that operate under confidentiality and data protection agreements.
Legal authorities when required by law or valid legal request.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Upon cancellation or deletion requests, data will be securely removed or anonymized after a reasonable retention period.

8. Your Rights (EU & International Customers)

You have the right to:

Access, correct, or delete your personal data.
Request restriction or objection to data processing.
Request data portability (where technically feasible).
Withdraw consent at any time (for consent-based processing).
Lodge a complaint with a relevant data protection authority.

Requests can be made via [email protected].

9. Security of Your Information

We use industry-standard security measures to protect your data, including encryption, access controls, and secure data centers. However, no internet-based service can guarantee 100% security; you acknowledge this inherent risk when using online systems.

10. International Data Transfers

Your information may be stored or processed in Serbia, the EU, or other jurisdictions where our service providers operate. We ensure all transfers comply with GDPR standards through contractual clauses or equivalent safeguards.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or our practices. Updates will be published on this page with a revised “Effective Date.” Continued use of our services after updates implies acceptance of the new terms.

12. Contact Information

If you have questions or requests regarding this Privacy Policy or your personal data, please contact:

Email: [email protected]
Address: Vojvode Blažete 40, Belgrade, Serbia